Online Payment Failure?
We’ve Got You Covered
If you encounter an error or a failed payment authorization, here are the possible reasons:
Your browser or device has a pop-up blocker that prevents the payment security page from opening
If you're overseas, your bank may be sending a netcode SMS to a different phone number than the one you're using
Your bank may not be enrolled in the 3D Secure verification program, or your card may not support international and online payments
What To Do Next
If you face this error, try making the payment again using a different browser with all ad blockers disabled.
If the issue persists, please call or text our team directly at 828-237-1925 or contact your bank or card issuer to confirm if they support 3D Secure verification and if your card can be used for international and online payments.